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On Monday, Oct 7, the Burlington Northern Santa Fe Railway began offering the industry's first full-money-back guarantee for carload rail service.
Shippers will have the option to purchase, for a premium, a guarantee for on-time carload rail service in select lanes. With the guarantee, BNSF will offer a 100-percent refund for each load that arrives after the agreed-upon transit time at the customer's location. BNSF measures on-time performance from the time a customer releases the car to the time it is spotted at the customer's dock.
BNSF plans to offer guaranteed carload rail service linking key production and consumption markets including the Pacific Northwest, Northern/Southern California, the Midwest, and Texas. Initially, the on-time guarantee will be available for all commodities moving in carload equipment from the Pacific Northwest to the Midwest and Texas. In December 2002, BNSF plans to expand the guarantee to include service from the Pacific Northwest to Northern California, Southern California and Arizona. BNSF is also working to develop
on-time guaranteed carload rail services that include short-line and
interline partners throughout North America.
In May 2000, BNSF was the first freight railroad to launch a full-money-back guarantee for intermodal rail service, which has continued to run 98-percent on time. BNSF also offers the industry's only guaranteed equipment program, which allows customers to secure the supply and placement of different railcar types, including the Centerbeam Flatcar, Boxcar, Refrigerated Boxcar, Gondola, and Bulkhead Flatcar.
BNSF Today
Bye now
David
Shippers will have the option to purchase, for a premium, a guarantee for on-time carload rail service in select lanes. With the guarantee, BNSF will offer a 100-percent refund for each load that arrives after the agreed-upon transit time at the customer's location. BNSF measures on-time performance from the time a customer releases the car to the time it is spotted at the customer's dock.
BNSF plans to offer guaranteed carload rail service linking key production and consumption markets including the Pacific Northwest, Northern/Southern California, the Midwest, and Texas. Initially, the on-time guarantee will be available for all commodities moving in carload equipment from the Pacific Northwest to the Midwest and Texas. In December 2002, BNSF plans to expand the guarantee to include service from the Pacific Northwest to Northern California, Southern California and Arizona. BNSF is also working to develop
on-time guaranteed carload rail services that include short-line and
interline partners throughout North America.
In May 2000, BNSF was the first freight railroad to launch a full-money-back guarantee for intermodal rail service, which has continued to run 98-percent on time. BNSF also offers the industry's only guaranteed equipment program, which allows customers to secure the supply and placement of different railcar types, including the Centerbeam Flatcar, Boxcar, Refrigerated Boxcar, Gondola, and Bulkhead Flatcar.
BNSF Today
Bye now
David
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